By: Josh Fulfer
Estimated Read Time: 6 Minutes

It’s not just what you do on the job that matters—it’s how you sound when the phone rings.

Most concrete lifting companies lose jobs before they ever show up to give a quote. Why?

Because the first call feels rushed, unprofessional, or unsure.

If you want to close more jobs and build instant trust, you’ve got to own the phone.

Here’s what to say—and how to say it—to start winning more jobs today.

Step 1: Answer Like a Business

This sounds basic, but it matters more than you think.

Bad: “Hello?”
Better: “This is Josh.”
Best: “Thanks for calling Pump Up Mudjacking—this is Josh. How can I help you?”

People want to know they’ve reached a real business. Sound sharp, friendly, and confident.

Step 2: Ask the Right Questions

Don’t just say, “Okay, I’ll come take a look.” Ask a few smart questions to sound like a pro:

• “What kind of concrete is sinking? Driveway, walkway, patio…?”
• “Is it causing a trip hazard or drainage issue?”
• “How long has it been that way?”
• “Do you know roughly how much it’s dropped?”

This positions you as a specialist—not just a contractor. And it helps you prep for the quote.

Step 3: Lead With Confidence (Even If You’re New)

You don’t need 10 years of experience to sound like an expert. You just need clarity and care.

Try this:

“Got it—this is exactly the kind of issue we solve every day. We lift sunken concrete using high-density polyurethane foam. It’s quick, clean, and way less expensive than replacing it.”

Then guide them to the next step:

“We’re in your area this week—let’s get you on the schedule for a free estimate. It only takes about 15 minutes to look at it and give you a quote.”

Step 4: Handle Price Shoppers the Right Way

When someone asks, “How much does it cost?”—don’t freeze or fumble.

Try something like:

“It really depends on how much needs lifting. Some smaller jobs are a few hundred bucks, others are a couple thousand. But the good news is, lifting is usually far cheaper than replacement—and we can give you an exact quote once we see it.”

Don’t race to the bottom on price—build value instead.

Step 5: Be Human. Be Helpful. Be Clear.

People don’t expect you to sound like a call center. They just want:

✅ A real person
✅ Who sounds confident
✅ Who listens
✅ And who gives them a clear next step

Even if your wife, kid, or crew member answers the phone—teach them the script and basic flow. It makes a huge difference.

Step 6: Always Confirm the Details

Before you hang up, repeat the info:

“Okay, I’ve got you down for Thursday at 3pm at 1125 Jackson Street. If anything changes, feel free to text or call us here.”

Confirming the time, date, and address avoids mix-ups and builds professionalism.

Final Thoughts

People don’t hire the cheapest—they hire the one they trust most.

That trust starts the moment you pick up the phone.

So answer like a pro. Ask smart questions. Sound like you care. And make the next step easy.

That’s how you win more jobs, charge better prices, and turn calls into cash.

Need a better website and quote system to match how sharp you sound?

Reach out to LevelRight Marketing and let’s make your whole process work better—from the first call to the final foam injection.