What 900+ Homeowners Say About Concrete Lifting
Your Google reviews are the best market research you’ll never pay for. Homeowners tell you, in their own words, why they picked you, what they cared about and what almost went wrong.
So we went looking at the best. We picked 12 top-rated concrete lifting companies in markets from Texas to the Upper Midwest, businesses with strong reputations and a steady flow of happy customers, and pulled all 935 of their Google reviews. Then we read every one of the 855 written reviews and tagged what each customer talked about: what got lifted, why it sank, what they praised, what they complained about and how they judged the price.
If you want to know what great looks like in this industry, this is it. Here is what their customers are telling every lifting contractor, and how to use it in your own marketing.
1. Homeowners don’t care about foam vs. mud
We argue about it in the industry all the time. Customers almost never mention it. Only 39 of the 855 written reviews say what material went under the slab. That’s under 5%, about 1 in 22.
What they write about is the result (a slab that “looks like new”) and the people who delivered it. Both foam and mudjacking companies earn five stars for the same reasons.
What to do with it
Keep the method on your service pages and in the estimate conversation, where it helps you close. Lead your homepage, ads and Google posts with the outcome: a level, safe slab for a fraction of replacement, done in a day.
2. Your crew is your marketing
640 of the 855 written reviews praise the result. That’s the price of entry. Past that, almost everything customers praise is about the people who showed up.
Nine of the ten things customers praise most are about the crew
Written reviews praising each theme, out of 855. Only one of the ten is about price.
Price matters, but “friendly” ties it. “Professional,” “on time” and “explained the process” are right behind. Two details stood out:
- The owner is part of the product. 74 reviews mention the owner by name or role. Customers like knowing the person who quoted the job stands behind it.
- Honesty gets remembered. 104 reviews call the company honest. The best stories are about being told not to buy: a crew that said a lift wouldn’t last and the slab should be replaced, or an estimator who said no work was needed at all.
What to do with it
Train your crew like they’re your sales team, because they are. Introduce yourselves, explain the plan before you drill, walk the job with the customer when you’re done, and leave it cleaner than you found it. Then ask for the review on the spot.
3. Customers do your price math for you
Price comes up in 243 reviews, and 217 of those are positive. Only 7 complain. Customers judge your price against two things.
Replacement. 29 reviews compare lifting to tearing out and re-pouring, in plain language you can’t write better yourself:
Your competitors. 55 reviews mention another company, and they explain exactly why the customer switched:
- Price: “half the cost of the large companies,” “a 1/3 of what the others had quoted.”
- Speed: competitors who took weeks to send a quote, or never sent one at all.
- Small jobs: “Many companies would not do this job because it is too small.”
- Pressure: big foundation companies with high-pressure sales and bids that were “going to break the bank.”
What to do with it
Put your customers’ own words on your homepage, service pages and city pages. And look hard at speed to quote. Same-day or next-day estimates win jobs your competitors are still “getting to.”
4. The jobs you’re probably not marketing
Sidewalks (169 reviews) and driveways (167) are the bread and butter. But look at what else customers hired lifting companies for:
| Job | Reviews | Why it matters |
|---|---|---|
| Porches and steps | 102 | About 1 in 8 reviews, more than patios or garage floors |
| Patios | 72 | Backyard jobs that pair well with a driveway or walk |
| Garage floors | 39 | Showed up across nine different companies, so it’s not a fluke |
| Pool decks | 37 | Huge in warm markets, and most homeowners don’t know it’s fixable |
| House slabs, basements and interior floors | 27 | Higher-ticket work that needs its own page |
| Brick mailboxes | 6 | A small, memorable job that neighbors notice |
Meanwhile, most lifting websites have a driveway page, a sidewalk page and a generic “concrete leveling” page.
What to do with it
Give each real service its own page, with a before-and-after, a short FAQ and a review that mentions that exact job. A homeowner searching “sunken porch steps repair” should land on a page about porch steps, not your homepage.
5. What causes 1-star reviews (and how to prevent them)
Only about 2% of the written reviews were negative, which is what you’d expect from top-rated companies. The useful part is that they were predictable. Almost none were about whether foam or mud works. They were about surprises and silence.
| What went wrong | What customers described | How to prevent it |
|---|---|---|
| Nobody called back | Voicemails and texted photos never answered, appointments missed | Answer every lead the same day, even if it’s just “we got it, here’s when we can come out” |
| Scheduling surprises | Crews showing up unannounced, a seven-week wait then a same-day cancellation | Confirm every visit the day before, and call if you’re early or late |
| Small-job pricing | Minimum charges that felt like the cost of new concrete for one slab | Explain your minimum up front and why it exists, before the estimate visit |
| Not lifted enough | Slabs left low, voids not filled, a slope still wrong | Walk the job with the customer before you pack up |
| Damage | Foam in a drain line, a damaged fence post, material on siding | Ask about drain, sewer and sprinkler lines on every job, and protect the house |
| Warranty fights | A crack after lifting that wasn’t covered | Explain in writing, before work starts, what the warranty covers and that a stressed slab can crack while being raised |
The first row matters most. Several of the harshest reviews start the same way: a call, text or email nobody answered. Even top-rated companies lose stars here.
What to do with it
Build a one-page “what to expect” sheet that covers scheduling, minimums, what’s under the slab and the warranty. Hand it out at every estimate. Most of these reviews never get written if the customer knows what’s coming.
6. Ask for reviews while the ground is soft
Reviews build from March, peak in July and nearly stop in winter
935 reviews by month posted. March through November is 91% of them.
24
Jan
34
Feb
83
Mar
102
Apr
94
May
84
Jun
128
Jul
111
Aug
100
Sep
97
Oct
52
Nov
26
Dec
Reviews follow the work. Most lifting crews slow down or stop when the ground freezes, and reviews stop with them. If you don’t ask during the season, you don’t get a second chance until spring.
What to do with it
Ask in person at the end of every job, hand over a review card, and text the review link before you leave the driveway. In November, send one last “thanks for trusting us this year” text to every customer from the fall who hasn’t left a review.
Turn your reviews into marketing: a checklist
Your reviews already hold the content that helps you rank and close. Here’s how to use them:
- Read your last 50 reviews and highlight every line where a customer compares you to replacement or to another company. Put the best three on your homepage.
- Add a review that names the town to each of your city pages. Real local reviews make a city page genuinely local, which is exactly what Google wants.
- Give every service customers actually hire you for its own page: porches and steps, patios, garage floors, pool decks.
- Write a short “why did my concrete sink?” page around the causes your crew explains on every estimate: voids, downspouts, erosion.
- Put the owner on the site, with a photo, a short story and “you’ll meet me at the estimate.”
- Make a one-page “what to expect” sheet covering scheduling, minimums, lines under the slab and the warranty.
- Track how fast you answer new leads. Same day should be the floor.
- Ask for a review in person at the end of every job, March through November, and ask the customer to mention their town and what you lifted.
That last one quietly does double duty: reviews that name a town and a job type are exactly the ones you can use on city pages and service pages.
How we did it
We pulled every public Google review for 12 top-rated concrete lifting companies, 935 reviews in all, dating from 2015 to October 2026. We read each of the 855 written reviews and tagged the surfaces, causes, praise, complaints and price comparisons it mentioned. One review can count toward several categories.
Two limits are worth knowing. Reviews come from customers who chose to write one, so this is what customers say, not a survey. And because these are top-rated companies, the complaints are rarer here than they would be across the whole industry. That’s what makes them useful: even the best companies lose stars to the same few problems.
We’ve left the companies unnamed. The point isn’t who they are. It’s what their customers keep telling all of us.
Josh Fulfer is the founder of LevelRight Marketing, a firm focused exclusively on helping concrete lifting companies generate more visibility & calls.
For over a decade, he has built lead-driven websites, studied how homeowners search, and worked directly with lifting contractors across the country. His approach is rooted in real customer behavior and real-world results.
If you run a concrete lifting company and want your website to work as a true sales tool, you’re exactly who LevelRight Marketing was built for.
📞 Call: (262) 600-2989
